Commonly asked questions

Please find our most asked questions and answers below.

If you can't find the answer to your question, please contact us by:



  • (03) 9341 1000 Melbourne metro area
  • 1800 833039 Outside Melbourne metro area

Contact your local Community Dental Clinic to book an appointment for a general check-up. Please note, waiting lists apply for general treatment.

You may be eligible for free treatment provided by dental or oral health students. Find out if you are eligible for public dental care and what the fees are.

There are community dental clinics throughout Melbourne and rural Victoria. Use our Community dental clinic finder to search for your closest clinic.

Our Emergency Department is open:

  • Monday to Friday 8:30am - 6:00pm
  • Weekend and Public Holidays 8:30am - 6:00pm


  • (03) 9341 1000 Melbourne metro area
  • 1800 833039 Outside Melbourne metro area

For general enquiries the call centre is open

  • Monday to Friday; 8:00am to 4:30pm
  • Weekends and public holidays : Closed


  • (03) 9341 1000 Melbourne metro area
  • 1800 833039 Outside Melbourne metro area

The waiting time in our Emergency Department can be between 1 to 6 hours depending on the demand of that day.

Patients with the most serious dental problems are treated first. This could include accidents, facial swelling and bleeding. Patients with less serious problems may have to wait or come back on another day.

This is why we recommend you call us first before coming to the hospital. In some instances you may not receive care on the day. In this case we may offer you an appointment on a following day.

720 Swanston Street
Carlton Victoria 3053

The Dental Hospital is opposite the Melbourne University.

You can get on-board any tram going to Melbourne University. Get off at tram stop number 1 Melbourne University.

Tram numbers include: 1, 3, 5, 6, 16, 64, 67 and 72

For more information call 1800 800 007 or visit Public Transport Victoria

Paid street parking is available along most streets around the Hospital. Under cover parking is available in Cardigan Street and in Lygon Street.

Disabled parking is available in Lynch Street (at the side alley off Cardigan Street)

As a private patient you can be treated for emergency dental care. Fees are based on the treatment provided and will be like what you would pay at a private dentist.

You need to pay $244 before the appointment and pay the remaining balance or receive a refund after your appointment.

We accept

  • cash
  • credit card
  • money order or cheque.

We do not accept AMEX or B-pay.

Make cheques payable to Dental Health Services Victoria

If you are not able to come to your appointment, please let us know as soon as you can.

This allows us to cancel your appointment and offer it to another patient.


  • (03) 9341 1000 Melbourne metro area
  • 1800 833 039 Outside Melbourne metro area